Track a shipment
Have a tracking number? Search the shipment record to review its latest available status and tracking events.
Track shipment
Support center
Start with the right support option.
The fastest way to resolve a shipment question is usually to identify the shipment first.
Contact support
Get in touch with the support team for questions about services, shipments, or platform usage.
Contact usSign in to your portal
Access your account to manage your available shipment information and account settings.
Sign in
Common questions
Frequently asked questions.
How do I track my shipment?
Open the tracking page and enter the tracking number associated with your shipment. If the number is valid and available, the platform will display the corresponding shipment information.
Where can I find my tracking number?
Your tracking number is the identifier associated with the shipment record. If you are unable to locate it, contact the person or organization that created the shipment.
Does tracking show live GPS location?
A shipment tracking record and live GPS positioning are not the same thing. The platform displays available shipment status and recorded tracking events. It should not be interpreted as live GPS unless explicitly identified as such.
What should I do if my tracking number is not found?
Check that the tracking number was entered correctly, including letters, numbers, and hyphens. If the problem continues, contact support with the relevant shipment information.
Can businesses use Express Dispatch?
Yes. The platform includes business-oriented shipment workflows designed around recurring deliveries, shipment visibility, and operational organization.
How can I contact the support team?
Use the contact page to submit your request with enough information for the support team to understand the issue.
Support workflow
Give us the right information.
When contacting support about a shipment, providing the tracking number and a concise description of the issue helps identify the relevant shipment record.
01
Identify the shipment
Provide the tracking number whenever one is available.
02
Describe the issue
Explain what you expected to happen and what information you are seeing.
03
Submit your request
Send your request through the available support channel.
04
Follow up
Keep the relevant shipment identifier available if additional assistance is required.
Need assistance?
Let's get your question to the right place.
Contact Express Dispatch support with your shipment or platform question.