Information we collect
Depending on how you use the platform, Express Dispatch may collect information that you provide directly and information generated when you interact with our website.
Account information
This may include your name, email address, phone number, account credentials, and other information needed to maintain your customer profile.
Shipment information
Shipment records may contain information such as tracking numbers, shipment status, origin, destination, service type, delivery details, and related operational information.
Technical information
The website may process technical information such as browser type, device information, IP address, approximate access information, timestamps, and diagnostic information.
How information is used
Information may be used to provide and operate the platform, manage accounts, process shipment records, provide tracking functionality, respond to support requests, maintain security, detect misuse, and improve the service.
Information should be used for legitimate operational, security, support, or service-related purposes.
Security
Express Dispatch uses reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, or loss.
No internet-connected service can guarantee absolute security. Users should also protect their account credentials and avoid sharing passwords or verification codes.
Express Dispatch support should never require you to send your account password through a contact form or ordinary support message.
Data retention
Information may be retained for as long as reasonably necessary to provide services, maintain operational records, satisfy security requirements, resolve disputes, comply with legal obligations, or fulfill other legitimate purposes.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your choices
Depending on applicable law and the nature of the information, you may have rights relating to access, correction, deletion, restriction, or other forms of control over your personal information.
To make a privacy-related request, contact the Express Dispatch support team with enough information to understand the request.
Children and minors
The service is intended to be used in accordance with applicable age and account requirements. We do not knowingly seek personal information from children where collection would be prohibited by applicable law.
If you believe information belonging to a child has been submitted improperly, contact us so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated periodically to reflect changes to the platform, operational practices, or applicable requirements.
When material changes are made, the updated version should be published through the appropriate Express Dispatch channels.
Contact us
For privacy questions or requests, contact the Express Dispatch support team.
Contact support